Lab.gruppen Worldwide Service

Lab.gruppen products are designed and manufactured to meet the industry’s highest quality standards. They are built to provide many years of continuous and reliable operation, with only minimal maintenance required by the user. However, as with any electrical or mechanical device, inadvertent operator error or operation under unusually extreme conditions can result in component failures.

Should your Lab.gruppen product malfunction or exhibit a defect, Lab.gruppen’s service personnel along with our global service partners are committed to providing the assistance you need to get your Lab.gruppen product back to work as fast as possible, and with minimal cost and effort for you.

In this event, please always first check the following points to avoid unnecessary action:

The product is connected to the proper mains voltage.
The other connected devices in the signal chain are working properly (mixing console, EQ, controller/crossover, loudspeakers).
All external cabling is intact, connected, and in phase.
The Lab.gruppen product is set up correctly. (Check the various controls and switches, such as gain, limiters, link/bridge, etc.)
The dust filters are clean and in place.
The status of any warning or fault indication on the product LED’s or display. If any indicate unusual or abnormal conditions, please refer to the Operation Manual first. You might be able to isolate and solve the problem by analyzing and interpreting the status information.

Should your Lab.gruppen product still not work properly, please check the list below (Technical Assistance and Service) for the location of your nearest Service Center.

Technical Assistance and Service

If your Lab.gruppen product needs service or repair, please use the search function below to find a local service provider. If no such listing is available please contact your local Lab.gruppen dealer or distributor or contact Lab.gruppen service directly by email, fax (+46 300 56 28 99) or phone (+46 300 56 28 30). In any case, please have all basic information available: product type and model number, serial number and a description of the defect and symptoms.

Return Form

To help prepare for the return of your Lab.gruppen product to the factory, please download this form.

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Lab.gruppen Worldwide Service

Technical Assistance and Service

Return Form

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